Returns And Replacements

We strive to give all our customers a great online shopping experience. However, in case you face any issue with a product or its size, we offer you an exchange on the order or article within 14 days from the date of purchase/delivery. You can reach our customer care via call or email at info@acegalleria.com for any of the product-related complaints, by providing the purchased item, invoice, and tags intact within it in their original packaging and unused condition.

NOTE: The exchange/return policy is applicable on items sold at the actual price and it does not apply to the items sold during any special promotion or at a discounted price. Damages due to negligence, improper usage, or handling will not be covered under the exchange policy. Moreover, the exchange will be subject to the availability of items in our stock.

­Local Orders 

Usually, it takes about 4-5 working days for the order to be delivered. However, during our Sale Period, the shipping may take 7-10 working days. Delivery Charges of Flat Rs.149 apply on all orders. However, delays in transit are possible due to uncontrollable conditions or circumstances.

Packages Lost In Transit

It may take up to 4-5 days to investigate any of the related complaints, locate the package, or issue/offer a replacement.

Product Is Damaged or Stolen In Transit

A product is considered damaged if it is received with fabric torn or harmed physically due to mishandling or otherwise. A product is considered stolen if the package is received in a bag with a damaged seal, either empty or with less number of articles as compared to those ordered. In either case, you may contact our Customer Care within 14 days from the date of receipt. We are going to investigate the issue and may ask you to provide a digital picture of the received package/parcel to qualify your claim or compensate for the loss.

Price & Taxes

All the prices on our website are inclusive of sales tax, by applicable tax laws of Pakistan.

Features of Refund and Exchange Policy

If you choose to exchange an item for reason of a mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. Moreover, a Refund is not applicable on local orders. However, an exchange is subject to the availability of the item in our stock. Exchange/ replacement for goods or merchandise is subject to inspection by our QA team. For more information and details about Refund and Exchange, kindly contact our Customer Care (Monday to Saturday / 09:00 AM – 06:00 PM- PST)